Refund policy

Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or isn't what you ordered, email us at ondeshop4@gmail.com within 14 days of delivery with a photo or short video. We'll arrange a free replacement or a full refund — you won't need to post anything back.

Orders that don't arrive
If your order doesn't reach you, contact us and we'll investigate and resolve it with a replacement or a full refund.

Cosmetics and personal-care items (hygiene)
For health and hygiene reasons, we cannot accept returns or exchanges of cosmetic, skincare or personal-care products once opened, unsealed or used (perfumes, balms, masks, facial devices, and similar). This is in line with EU consumer law (art. 103, RDL 1/2007).

Change of mind (other items, unused and sealed)
For non-hygiene products that are still sealed and unused, you have 14 days from delivery to request a return under your right of withdrawal. Return shipping is paid by the customer. Once we receive the item in its original condition, we refund the product price.

Refunds
Approved refunds are issued to your original payment method within 14 days.

Contact: ondeshop4@gmail.com

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